Job Description of Desktop Support Technician

desktop support technician who helps our clients solve hardware and software problems. You will need to work on-site or remotely, assisting with hardware setup, software updates, system integration, and basic information technology.

To ensure the success of a desktop assistive technology technician, you must have extensive knowledge of home and office systems, good problem-solving skills, and great interpersonal skills. The latest desktop support engineer provides fast and efficient support for clients with critical hardware and software issues.

Desktop Support Technician Job Description:

Desktop support technicians perform various functions in the company to keep computer equipment and equipment in top condition.

The tasks, responsibilities and responsibilities described below are job descriptions for a typical desktop computer technician:

  • Organize staff training for new software / programs and hardware
  • Perform troubleshooting and repair online
  • Update and repair of hardware and software applications
  • Monitoring and troubleshooting of LAN / WAN, VoIP phones, biometrics, video systems and other computer applications.
  • Make sure your computer connects seamlessly to multiple systems
  • Protects passwords, data integrity, and file system storage around your computer
  • Provides and promotes systems for longevity
  • Considering the practical need to define what the purchase process requires
  • Detect and fix hardware problems online
  • Allow VPN access for all remote users
  • Support for technology upgrades and maintenance of complete desktop systems
  • Help with testing and installing applications on new systems
  • Continue to work efficiently and ensure that all clients receive proper and appropriate treatment
  • Maintain good communication as well as your ability to communicate professionally with non-technicians at all levels of the organization.
  • Solve problems by conducting problem analysis to implement short-term or long-term solutions

Requirements – Skills and knowledge – Service of desktop support professional

Employers who want to work as a chair support officer in their company expect those who are interested in the job to have some talent, skills, knowledge, experience, and learning abilities to qualify for interview.

The following are the basic requirements that users must meet for a desktop experience when looking for work:

  • Experience in IT services, preferably four years or more
  • Previous work experience and service jobs are an advantage
  • Minimum OND in computer science, information technology or related subjects
  • Excellent information technology knowledge and information on hardware, software, desktops, laptops and mobile phones
  • Knowledge of Microsoft’s centralized configuration management system, knowledge of desktop software, encryption software and other useful software developed by VMWare
  • Knowledge of Windows server, active registration, Microsoft Exchange server, TCP / IP, DNS and DHCP is required.
  • Can meet new people and start a conversation
  • Efficient multitasking and working in a fast-paced environment.

Requirements to be a desktop support engineer:

Knowledge – Learn about desktop, hardware, software applications, operating systems, and Internet connections.

Troubleshooting – Solve Problems with the Right Scale with Math Tools.

Collaboration – works well in a supportive environment.

Courses – Obtain a computer science certificate and one or two certifications from companies such as HDI or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Relocation – Be prepared to take on a new role at your current business or accept other services upon request.

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